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Emergency Information

Call 000 for immediate assistance or if you are unsure what to do.


Yates Security patrols the entire City Quarter site on a 24 hours a day, 7 days a week basis. This consists of one guard on random patrols throughout the complex. 

Yates Security can be reached onsite at 0403 593 378 or through their commercial number on 131 911.

You are welcome to place a Spare Key to your apartment in a locked safety box with Security. 

If you are locked out of your apartment and unable to ring security, there is a Meeting Area at the entrance to Alexandra Gym. This area is patrolled hourly.

Building Manager

Facilities Management

If the building manager and security officers are not available, contact Security.

Evacuation of Buildings

Evacuation Diagrams should be exhibited on each floor of each building (some are still to be installed shortly). These will show your evacuation route and assembly point.

Most buildings have a fire and evacuation alarm. When the alarm warning system sounds initially there is an Alert Tone (beep beep) in the immediate area which is a signal to prepare for evacuation. As the incident develops, the Alert Tone will cascade to other floors in the Building and shortly thereafter will be replaced by the Evacuation Tone.

When the Evacuation Tone (whoop whoop) is sounded all residents should evacuate the Building immediately via the Fire Stairs and following the Evacuation Routes to the Assembly Area. 

Please do not remain in your apartment or use the lifts at any time during any evacuations. 

If you need assistance please dial 000.